Refund policy

Returns (U.S.)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need your order number or the receipt or proof of purchase.

To start a return, you can contact us at returns@stringlettennis.com. A $5 return label fee will apply to all domestic (U.S.) returns. For international returns, please contact us at returns@stringlettennis.com. Any original shipping costs (and duties, if applicable) are non-refundable.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@stringlettennis.com.

Returns (International)

Due to the high cost of global logistics, we cannot accept physical return shipments or exchanges (defects within 60 days are covered below). However, if you ordered the wrong color or simply want a different Stringlet, we offer a special International Exchange program. Reach out to us at [Your Support Email] within 14 days of receiving your order, and we will send you a replacement item of your choice—you just cover the cost of the new shipping label!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you experience a defect within 60 days, please contact us at support@stringlettennis.com so that we may fix any issues.

 

Exceptions / non-returnable items
Any item marked as FINAL SALE cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to follow the policy outlined in "Returns" above. Please note that a $5 return label fee will apply to exchanges.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@stringlettennis.com.